Shipping policy
At Xenos Jewelry, we are committed to providing a seamless shipping experience for our valued customers. Every order is handled with care and shipped efficiently. We’ve reviewed all of our products to ensure that shipping information is accurate and up to date.
Handling Time
- Orders are processed within 2 to 3 business days after payment confirmation.
- We handle orders from Monday to Friday (excluding public holidays).
Shipping Times
We ship to the United States and a wide range of international destinations. Below is a detailed overview of the estimated shipping times for each location, with both minimum and maximum delivery estimates.
United States
| Country | Handling Time | Transit Time | Total Delivery Time |
|---|---|---|---|
| United States | 2-3 business days | 7-9 business days | 9-12 business days |
North America (Excluding U.S.)
| Country | Handling Time | Transit Time | Total Delivery Time |
|---|---|---|---|
| Canada | 2-3 business days | 9-12 business days | 11-15 business days |
| Mexico | 2-3 business days | 11-18 business days | 13-21 business days |
Europe
| Country | Handling Time | Transit Time | Total Delivery Time |
|---|---|---|---|
| United Kingdom | 2-3 business days | 7-9 business days | 9-12 business days |
| Germany | 2-3 business days | 7-9 business days | 9-12 business days |
| France | 2-3 business days | 7-9 business days | 9-12 business days |
| Italy | 2-3 business days | 7-9 business days | 9-12 business days |
| Spain | 2-3 business days | 7-9 business days | 9-12 business days |
| Poland | 2-3 business days | 7-9 business days | 9-12 business days |
| Austria | 2-3 business days | 9-19 business days | 11-22 business days |
| Switzerland | 2-3 business days | 17-19 business days | 19-22 business days |
| Netherlands | 2-3 business days | 9-11 business days | 11-14 business days |
| Belgium | 2-3 business days | 9-11 business days | 11-14 business days |
| Greece | 2-3 business days | 10-15 business days | 12-18 business days |
| Sweden | 2-3 business days | 9-16 business days | 11-19 business days |
| Denmark | 2-3 business days | 21-30 business days | 23-33 business days |
| Portugal | 2-3 business days | 12-17 business days | 14-20 business days |
| Ireland | 2-3 business days | 15-21 business days | 17-24 business days |
| Norway | 2-3 business days | 9-18 business days | 11-21 business days |
| Croatia | 2-3 business days | 10-16 business days | 12-19 business days |
| Czechia | 2-3 business days | 16-20 business days | 18-23 business days |
| Finland | 2-3 business days | 14-20 business days | 16-23 business days |
Oceania
| Country | Handling Time | Transit Time | Total Delivery Time |
|---|---|---|---|
| Australia | 2-3 business days | 7-9 business days | 9-12 business days |
| New Zealand | 2-3 business days | 14-17 business days | 16-20 business days |
South America
| Country | Handling Time | Transit Time | Total Delivery Time |
|---|---|---|---|
| Brazil | 2-3 business days | 14-34 business days | 16-37 business days |
| Peru | 2-3 business days | 11-21 business days | 13-24 business days |
| Chile | 2-3 business days | 12-19 business days | 14-22 business days |
Asia
| Country | Handling Time | Transit Time | Total Delivery Time |
|---|---|---|---|
| Japan | 2-3 business days | 7-9 business days | 9-12 business days |
Please note: The total delivery time is the sum of the handling time (2 to 3 business days) and transit time, which varies depending on the destination.
Shipping Costs
United States:
- A standard shipping fee of $8.99 applies to all orders below $60.
- Orders over $60 qualify for free shipping.
International Shipping:
- A standard shipping fee of $7.99 applies to all orders below $60.
- Orders over $60 qualify for free shipping.
Cutoff Time for Orders
- Orders placed by 9:00 PM EST are processed the same business day, while orders placed after this time will be processed the following business day.
Tracking and Notifications
- A tracking number will be provided for all orders once they are shipped.
- You will receive email notifications with updates on your order status throughout the delivery process.
For any questions or assistance, please contact us at support@xenosjewelry.com.
Order Modifications and Cancellations
We strive to accommodate any changes before your order is processed. Please refer to the following guidelines:
- Modifications: Contact us within 24 hours of placing your order to update shipping details or items. After this, changes may not be possible.
- Cancellations: Cancellations are accepted within 24 hours of placing the order. If the order has already been processed or shipped, it cannot be canceled, but you may be eligible for a return after receiving the item.
For assistance, please contact our customer service team at support@xenosjewelry.com.
Contact Information
Company name: PICKTREASURES LIMITED
Phone number: +447704593114
Email: support@xenosjewelry.com
Registered office address: 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ
Operating Hours:
Our team is available to assist you during the following hours:
- Monday to Friday: 9:00 AM - 6:00 PM
- Weekends (Saturday and Sunday): 10:00 AM - 4:00 PM