Frequently Asked Questions

Welcome to Xenos Jewelry! We understand you may have questions about our products and services. Below are answers to some common inquiries. If you can't find the information you're looking for, please don't hesitate to reach out to our customer support team.


What are your shipping options?

We offer several shipping options based on your location.

For United States Mainland Customers

Free Shipping for Orders Over $60.

- Orders totaling $60 or more qualify for free shipping.

- Shipping time: 5 to 10 Business Days (Shipping time does not include processing time).

- For orders under $60, a shipping fee of $6.99 USD applies.

FEDEX Express Shipping

- Rate: $31 USD.

- Shipping time: 3 to 7 Business Days (Shipping time does not include processing time).

Please refer to our Shipping Policy for more details.

How can I track my order?

To track the status of your order, please visit our order tracking page at Track Your Order. There, you can conveniently check the progress and estimated delivery date of your purchase. If you have any questions or encounter any issues with tracking your order, our customer support team is available to assist you.

Do you offer international shipping?

Yes, we provide international shipping to select countries. Shipping rates and timeframes may vary depending on your location. Check our Shipping Policy for specific information.

What should I do if my package shows delivered but not received?

If your package shows as "delivered" but you haven't received it, please follow these steps:

1. Double-Check Your Delivery Address:
- Ensure that the shipping address you provided is correct and matches your current location.

2. Check with Neighbors or Family:
- Sometimes, a package might be left with a neighbor or family member without notification. Check with them to see if they received the package on your behalf.

3. Contact the Carrier:
- Get in touch with the carrier (e.g., USPS, FedEx, UPS) that delivered your package. They may have additional information about the delivery, including the exact location where it was dropped off.

4. Wait a Little Longer:
- In some cases, the tracking status might be updated prematurely. Wait an additional day or two, as the package might still be on its way.

5. Report the Issue:
- If the package is still not located, contact our customer support team at We will assist you in resolving the issue by initiating an investigation with the carrier.

Please note that while we strive to provide accurate tracking information, occasional discrepancies can occur. Your satisfaction is essential to us, and we will work diligently to help you locate your package and ensure a positive shopping experience.


My order is past its expected ship date.

We understand your concern. It's important to note that our jewelry is meticulously made to order, and our priority is delivering products of the highest quality.

If your order is past its expected ship date, it could be due to the rigorous quality control measures we undertake to ensure that your jewelry is flawless upon arrival. We apologize for any delay and assure you that we're working diligently to meet our quality standards.

If there are any changes to your estimated delivery date, rest assured that we will promptly update you. Please feel free to contact our customer support team at for any further assistance or information regarding your order. Your satisfaction remains our top priority.

Can I modify or cancel my order? or change my shipping address?

If you need to make changes to your order, such as adjusting or cancelling it or changing the shipping address, please get in touch with us within 24 hours of placing your order. We understand the importance of flexibility.

However, please be aware that our team works diligently to dispatch your order as swiftly as possible. Consequently, once the processing begins, we may not be able to accommodate requests for order modifications, cancellations, or address changes. We appreciate your understanding and encourage you to reach out to our customer support team as soon as possible with any such requests.

Can I ship to multiple addresses?

At this time, we do not offer the option to ship a single order to multiple addresses. Each order can only be shipped to a single address. If you need to send items to different locations, you will need to place separate orders for each shipping address during the checkout process. We appreciate your understanding.

When Will My Order Process?

Your order will typically process within 3-5 business days. This time frame allows us to prepare and package your items with care before they are shipped to you. Please note that processing time may vary during busy seasons or due to high order volumes. We appreciate your patience and assure you that we're working diligently to get your order to you as soon as possible.


What is your return/exchange policy?

Our return/exchange policy allows returns within 30 days of the purchase date. For eligibility criteria and detailed instructions, please refer to our Return/Exchange Policy.

How can I initiate a return or exchange?

To start the return or exchange process, please contact our customer support team. They will guide you through the necessary steps.

How Much is the Return Shipping Fee?

The return shipping fee varies depending on your location and the reason for the return.

Please note that the original shipping fee is non-refundable and will be deducted from the refundable amount. Additionally, you may have incurred duties and taxes related to your order, and it is your responsibility to cover these fees. We regret that we are unable to waive or refund these fees, even if the order is returned to us. Your understanding of this policy is greatly appreciated.

How long will it take to receive my refund?

Refunds will be issued to the original payment method within 10 business days after we receive and inspect the returned item.

When you ship it out please tell me the tracking no. Please do not use the tracking unavailable service.

Product Information & Care

Do you offer warranties on your products?

Yes, we offer a warranty of 2 years on our products. This warranty demonstrates our commitment to the quality and durability of our jewelry. If you have any specific questions about the warranty terms for a particular item, please refer to the product description, or feel free to reach out to our customer support team for more details.

How do I find my ring size?

Finding your ring size can be done easily. Here's how:

Step 1: Gather Your Materials

Before you start, ensure you have the following items ready: a strip of paper or a piece of string, a ruler, a pen, and access to Xenos Jewelry's Ring Size Chart.

Step 2: Prepare Your Finger

Choose the finger on which you intend to wear the ring. It's crucial to measure that finger, as each finger may have a slightly different size. Make sure your finger is at a normal room temperature, as cold or hot conditions can cause size variations.

Step 3: Cut Your Strip of Paper or String

Cut a strip of paper or string about 1/4 inch (0.7 centimeters) wide and 4-6 inches (10-15 centimeters) long. It should be long enough to wrap comfortably around your chosen finger.

Step 4: Wrap the Paper or String

Wrap the strip of paper or string around the base of your finger. It should be snug but not too tight. You want it to be comfortable, as your ring should feel the same.

Step 5: Mark the Overlap

Once the paper or string is comfortably wrapped around your finger, take the pen and make a mark where it overlaps. This will be the starting point for measuring.

Step 6: Measure the Length

Carefully remove the strip from your finger and lay it flat on a table or another flat surface. Use the ruler to measure the distance from the starting point (where you made the mark) to the end of the strip. Measure in millimeters for accuracy.

Step 7: Find Your Ring Size

Now that you have the measurement in millimeters, refer to Xenos Jewelry's Ring Size Chart. Locate your measurement on the chart to determine your corresponding ring size. If your measurement falls between two sizes, it's generally a good idea to choose the larger size for a more comfortable fit.

Using Our Ring Size Chart

Our Ring Size Chart is designed with our customers in mind, making it easy to find your ideal ring size without the guesswork. Simply locate your measurement in millimeters on the chart, and you'll discover your corresponding ring size.

Learn More About Our Ring Size Guide.

How should I take care of my ring?

Stainless Steel Ring
Simple Cleaning: Stainless steel is relatively low-maintenance. Use a soft cloth or a soft-bristle brush with warm soapy water to remove dirt, fingerprints, and oils.

Dry Thoroughly: After cleaning, ensure that your stainless steel ring is completely dry to maintain its luster.

Polishing Cloth
Periodic Polish: For added shine on your sterling silver ring, use a specialized silver polishing cloth. These cloths are designed to restore shine and remove minor scratches.

Anti-Tarnish Products
Store Smart: Consider using anti-tarnish strips or an anti-tarnish bag to store your sterling silver ring when not in use, helping to prevent tarnish between wearings.

Chemical Avoidance
Chemical Precautions: Remove your rings when using household cleaning products or engaging in activities involving exposure to harsh chemicals, which can damage both materials and cause tarnish.

Remove Before Activities
Safe Removal: Take off your stainless steel ring before engaging in activities that may subject it to significant wear or impact, such as heavy manual labor or sports.

For more details, check out our Comprehensive Ring Size Guide and Expert Tips

Is your jewelry hypoallergenic?

Our primary material for jewelry crafting is stainless steel, which is known for its hypoallergenic properties. While we make every effort to ensure our jewelry is safe for most wearers, individual sensitivities can vary.

Discounts & Promotions

How can I redeem discounts or promotional codes?

To redeem discounts or promo codes, simply enter the code during the checkout process. Make sure to check our website and newsletters for the latest promotions and offers.

Can I stack more than one discount code?

No, typically only one discount code can be applied per order.

Can I use a discount code with my gift card?

No, typically, our system does not allow the simultaneous use of a discount code and a gift card on a single order. Each order typically allows for the use of one type of discount.

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